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Return Policy
Should you need to return an item to Hedgeschagrinfalls.com, you may do so within 14 days of receipt. You may return unused items in their original condition with tags attached for an exchange or refund. Used items cannot be accepted for exchange or refund. Shipping and handling dees are non-refundable.
To return an item(s) you MUST contact us at:
1-440-247-2344
or email returns@hedgeschagrinfalls.com and ask for a reurn authorization. Please include your telephone number and invoice number. We will then call you to get the information we need. Please DO NOT send us your credit card number via email. This is for your security.
ANY BOXES WITHOUT A RETURN AUTHORIZATION WILL BE RETURNED UNOPENED.
Once we have given you a return authorization:
1. To return an item(s), circle the item(s) on the invoice/packing slip you are returning. Note your reason for return.
2. Indicate if you prefer a credit on exchange. If exchanging, please let us know what you would like by noting the specfic information about the item(s). (size, color, style,quantity)
3. If shipping address has changed, please include the proper address.
4. Pack and seal the item securely and include the invoice/packing slip. We are not responsible for lost or damaged items. so please insure accordingly. All packages must be prepaid- we cannot accept C.O.D.'s.
5. Adress returns/exchanges to:
Hedges Designs, Inc
Attn: Return Dept
13 N Franklin St
Chagrin Falls, Ohio 44022
Return Authorization #
6. Please allow 30 days for your credit to appear on your statement.
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